On-site and Off-site Training and Hand-holding

Effective on-site installation requires hands-on training and measured hand-holding activities. Each partner shall receive a training and handholding program tailor-fitted to their needs.

Tech Support and Servicing

Adjudged by PhilHealth as 2018-19's "Most Responsive EMR Provider," WAH offers reliable online, SMS, and call tech support and servicing. WAH strictly adheres with PhilHealth’s prescribed Service Level Agreement (SLA) among EMR providers.

Continuing Capacity Training, Monitoring and Support

Commitment to change requires steady upgrading of skills by end-users and features of the system. WAH commits to regular on-site monitoring and continuing skills development of the end-users with online and on-site cluster training and tutoring.

Knowledge Conferences, Conventions, Meetings

Public and digital health demand rigorous discussion of issues, especially on health financing. WAH organizes and hosts a number of national and regional activities where partners can meet with PhilHealth, the DOH, and other stakeholders and help them craft more responsive policies.

Train Now, Pay Later

WAH takes pride in helping poor LGUs. With TN/PL, LGUs and facilities that have little cash to invest on WAH can now proceed with the partnership with the guarantee of health financing revenues through their PCB and eClaims PhilHealth reimbursements.

Guaranteed PhilHealth Financing Gains

WAH has helped hundreds of LGUs and health facilities increase revenues from PhilHealth reimbursements. Since 2016, WAH facilitated the payments of more than P150 million to partner health facilities and LGUs.